The average wait time for people calling Centrelink increased over the last financial year an average of 15 minutes and 44 seconds, with several lines averaging wait times of around 30 minutes.
Some individuals have even reported they waited over an hour before they got through to Centrelink, and that they were passed between quite a few staff before their matters were resolved.
Centrelink spokesman Hank Jongen says the increased average wait time only represents a 35 second increase on the previous year, and that it is still within their 16 minute target.