A French emergency services operator has defended herself, saying she is not to blame for the death of a woman who she mocked when she called for an ambulance.
Naomi Musenga called emergency services complaining of severe stomach pains and stating “I’m going to die,” to which the operator replied "You'll definitely die one day, like everyone else".
Ms Musenga died of multiple organ failure a few hours later.
The operator admits her comments were inappropriate and Musenga’s family say they recognise many emergency services staff are overworked and underpaid.