Brisbane City Council has issued an apology to a mother and son after they were told they could not fit on a bus outside the Queensland Children’s Hospital in South Brisbane on Monday afternoon.

Sarah Thomas and her 10-year-old son, Lewis Railton, were trying to catch a bus at Mater Hill station following a series of serious medical tests when the driver refused to take them on board, claiming the boy’s wheelchair would not fit.

Brisbane Deputy Mayor Adrian Schrinner said security vision showed the driver was in the wrong and he has been counselled.