Uber has responded to claims regarding its drivers are gaming the app for cancellation fees, claiming it will roll out a new solution by the end of next month.
Drivers are accused of deliberately taking long routes, or stopping long distances away from the rider’s location, to encourage them to cancel their trip request.
An Uber spokeswoman says that the practice is rare, and that of the 3.8 million Australians that regularly use Uber, driver cancellations represent a minute portion of all trips.