New figures from the Telecommunications Industry Ombudsman reveal Queenslanders lodged 11,585 complaints about telco and internet services, with the Ombudsman calling the figures an improvement.
Nationally, complaints between July and December 2018 dropped 27.7 per cent over the same period in the previous year from well over 80,000 to just over 60,000.
Some of the most common complaints included lack of action from the service provider, no working phone or internet service, slow data speed and termination fees.
In light of the new figures, the Ombudsman described the NBN as a “good quality service” which is improving, but said the sector needs to continue to focus on consumer needs.