The Federal Government’s Aged Care Commission fielded four complaints about Queensland Nursing Homes in 2016 and 2017 following the deaths of two elderly residents.
According to the Coroners report ‘all the complaints revealed similar themes in relation to falls resulting in serious injuries, consultation and communication, clinical assessment and health and personal care’.
Families of the former residents describe instances where their loved ones were ‘frequently left in faeces’ and ignored or forgotten about by staff.